Customer Support: Respond to customer inquiries through various channels (phone, email, chat, or social media) in a professional and courteous manner.
Issue Resolution: Troubleshoot and resolve technical and product-related issues, ensuring customer satisfaction.
Documentation: Maintain clear and accurate records of customer interactions, issues, and resolutions in the CRM system.
Collaboration: Work closely with the technical, sales, and product teams to escalate complex issues and ensure comprehensive solutions.
Product Knowledge: Stay updated on company products/services to provide knowledgeable assistance and make recommendations to customers.
Customer Education: Provide training and resources to customers on product usage and best practices.
Continuous Improvement: Collect customer feedback and share insights with the team to help improve the customer experience.
Compliance: Ensure all customer support activities comply with company policies, data protection regulations, and service-level agreements (SLAs).

Experience: Previous experience in a customer service or support role, preferably in a technical environment.
Communication Skills: Strong verbal and written communication skills with the ability to explain complex issues in simple terms.
Problem-Solving: Excellent troubleshooting and analytical skills to address a variety of customer concerns.
Technical Proficiency: Comfortable using CRM tools, ticketing systems, and other support-related software.
Customer-Centric Mindset: Demonstrated ability to build positive relationships with customers and maintain a high level of customer satisfaction.
Organizational Skills: Strong time management skills with the ability to handle multiple tasks and prioritize effectively.
Attention to Detail: High level of accuracy in documenting customer interactions and resolving issues.

Experience in [industry-specific software/tools].
Familiarity with [specific technical systems or products related to your company].
Ability to work in a fast-paced environment and manage high call/email volume.
Multilingual proficiency (if relevant).